Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders & Payments

How do I place an order?

Simply browse our store, add your favourite products to your cart, and proceed to checkout. Follow the prompts to enter your delivery and payment details to complete your order.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options displayed at checkout. All transactions are processed securely.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make changes or cancellations.

Will I receive an order confirmation?

Yes! You will receive an email confirmation once your order has been placed. Please check your spam or junk folder if you don't see it in your inbox.

Shipping & Delivery

Where do you ship to?

We currently ship within Australia. Please refer to our Shipping and Delivery page for full details.

How long will my order take to arrive?

Delivery times vary depending on your location. Please see our Shipping and Delivery page for estimated timeframes.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel's journey.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. Please visit our Refund Policy page for full details on returns and refunds.

What if my item arrives damaged or incorrect?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the item and your order number, and we'll make it right.

Products

Are your products safe for my pet?

Yes, we carefully select all products with pet safety in mind. However, always supervise your pet when introducing new products, especially toys and treats.

Do you restock sold-out items?

We do our best to restock popular items. If a product is out of stock, you can contact us to enquire about availability or expected restock dates.

Still Have Questions?

We're here to help! Reach out to our friendly team via our Contact Us page and we'll get back to you within 1–2 business days.