Privacy Policy

Last updated: May 2026

At Animal Alley Shop, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address.
• Payment Information: Billing details processed securely through our payment provider. We do not store full card details.
• Order Information: Details of products purchased, order history, and transaction records.
• Website Usage Data: IP address, browser type, pages visited, and cookies (see Section 5).

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Communicate with you about your orders, enquiries, and account.
• Send promotional emails and offers (only with your consent).
• Improve our website, products, and customer experience.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., shipping carriers, payment processors), strictly for the purpose of fulfilling your order. These parties are required to keep your information confidential.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Opt out of marketing communications at any time.
• Request deletion of your personal data, subject to legal requirements.

To exercise any of these rights, please contact us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.