Refund Policy

Last updated: May 2026

At Animal Alley Shop, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 30 days of the delivery date, provided the item is:

• Unused and in its original condition.
• In the original packaging with all tags and accessories included.
• Accompanied by proof of purchase (order number or receipt).

Please note that the following items are not eligible for return:

• Perishable goods (e.g., food, treats, or live animals).
• Items that have been opened, used, or damaged by the customer.
• Sale or clearance items (unless faulty).

2. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and a clear photo of the issue. We will arrange a replacement or full refund at no cost to you.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact us at our contact page with your order number and reason for return.
2. Wait for our team to review your request and provide return instructions.
3. Pack the item securely and send it to the address provided.
4. Once we receive and inspect the item, we will process your refund or exchange.

4. Refunds

Once your return is received and approved, we will notify you by email. Refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

6. Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us. Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us. We're happy to help!